Who doesn’t love quotes? A simple line with no more than 10 words has the ability to convey the deepest meanings and hide the greatest knowledge.
As product managers, we are all constantly in search of new ideas and inspiration so having in mind what other great product managers (and not only) have said about creating the best experiences is more than welcome.
We have gathered for you the 18 most essential quotes on user experience and user testing, said by top managers (old and recent).
Here they are:
“Your most unhappy customers are your greatest source of learning.”
“No matter how good the team or how efficient the methodology, if you are not solving the right problem the project fails.”
“You’ve got to start with the customer experience and work back toward the technology, not the other way around.”
“The role of a product manager is to discover a product that is valuable, usable and feasible.”
“Any product that needs a manual to work is broken. “
“Design isn’t finished until somebody is using it.”
“When UX doesn’t consider ALL users, shouldn’t be known as “some user experience” or.. SUX?”
“People ignore design that ignores people. “
“Design is not just what it looks like and feels like. Design is how it works.”
“Creativity is allowing yourself to make mistakes. Design is knowing which ones to keep.”
“Design is the silent ambassador of your brand.”
“All programs built without user testing are predictions. All predictions are wrong.”
“If I had asked people what they wanted, they would have said “faster horses””
“Testing with one user early in the project is better than testing with 50 near the end.”
“A user interface is like a joke. If you have to explain it it’s not that good.”
“User research is a team sport. “
“Focus on what users do, not what they say they’d do.”
“If you think good design is expensive, you should look at the cost of bad design.”
“I have not failed. I’ve just found 10,000 ways that won’t work.”