Why We Built a New Help Center with Zendesk?

At Useberry, we believe support isn’t just about fixing problems. It’s about empowering people to feel confident, inspired, and proactive long before issues arise.

For me, that’s been the heart of the journey since I first joined the team. I’ve spent the past few years working closely with our users, answering questions, listening to frustrations, and finding ways to make your experience smoother, clearer, and more useful. That’s why I’m happy to share a big update:

We’ve built a brand-new Help Center, now running on Zendesk.

What’s New?

This isn’t just a small refresh. We’ve rewritten or updated every article, reorganized everything to make it easier to find, and made the whole experience faster and more structured. We wanted to ensure you never feel lost when troubleshooting or frustrated searching for the right guide.

And when I say rewritten, I really mean it. One of the toughest parts of this transition was keeping the familiar layout and visuals intact while completely rewriting the content. We didn’t want to just copy-paste the old articles into a new platform. That would’ve been easier but not better. Instead, we manually rewrote every piece making sure that they are up-to-date, while preserving formatting and images to keep the experience consistent for returning users. In the end, we even had to dive into source code and insert lines manually just to make sure the new Help Center looked and worked the way we envisioned.

Our goal is simple: help you get the answers you need without friction.

Why Zendesk?

We chose Zendesk because it helps us deliver a faster, more focused, and more reliable support experience for you. It also gives our team the tools to stay organized and respond more effectively behind the scenes.

What’s Next?

Now that the new Help Center is up and running, I’ll still be keeping a close eye on it to make sure everything stays up to date and evolves with the product. But I will also be working more closely with our product and marketing teams to bring what I’ve learned from talking to all of you into other parts of Useberry. With the platform rebuilt, we’re not just stopping at “working articles. We have already published over 30 new help articles, each focused on product education, practical guidance, and real Useberry workflows. But we’re just getting started.

With so many great questions, feedback loops, and real-world use cases coming through support every day, there’s a lot we can share that could help others. I’ll be contributing directly or helping guide new articles that reflect what users actually need whether it’s a quick how-to or a longer story about research and testing in the wild.

The Help Center may be built, but the work continues. And I’m excited to keep sharing what we’re learning, together.

A Note From Me:

The relationships we’ve built with the Useberry community are what drive this kind of work. I’ve read so many of your messages, taken your feedback to heart, and worked on creating something that turn those pain points into resources.

“Thanks for every bug report, support ticket, and kind message. I really mean that.”

We hope the new Help Center makes your day easier, answers your questions faster, and helps you focus on your real work without getting stuck. And of course, if you have feedback, suggestions, or just want to let me know what you think, I’m always around. You know how to find me!